How to prevent the lid from jolting the safe (the spring is strong)?

Before opening your safe, place your hand slightly above the lid to slow its release. The lid is made of the same heavy steel as the case and needs a powerful spring to open fully.

How to access the admin menu? (I only see numbers in the menu)

You must first open the safe to ensure that only authorized users can change security settings

How to enable or disable the interior light?

Toggle the inner LED lights via the menu [2] light ON/OFF

How to show or hide my inputted passcode?

Display or hide the digits of your PIN using the menu [3] stealth ON/OFF

How to set a PIN with less than 8 digits?

Long press (>1 s) the knob on the last digit of your PIN to complete the input and confirm the change. You still need at least 4 digits.

How to best record fingerprints?

Ensure your finger is dry and touch the sensor the same way you would to open the safe. 6 samples are collected to consolidate one fingerprint, try to slightly move your finger each time to capture as much of the fingerprint as possible.

How to ensure my fingerprint will always be recognized?

You can add a few fingers from both hands as a backup in case of injury. Your safe can store 50 fingerprints so you can even add the same finger multiple times.

How to find my secret, I forgot it?

The easiest way to find your secret is dial each digit one by one while trying to open the safe with the key. The safe will open when the knob is on your secret, no need to force the key. To learn more, see: Recover your secret in the user guide.

How to find my online retailer order number?

If your safe was purchased on Amazon, please log in your Amazon account -> "Your Account" -> " Your orders", search "e-Stash" to find your order. The order number is 17 digits (#123-1234567-1234567)

How to get replacement keys (I lost them)?

Please contact our support and follow the verification process (purchase order id and key id will be required). We suggest you register your safe after purchasing so you won’t need verification later.

How do I register my safe?

Visit the support > registration page on the e-stash website. You will need your order and key id for verification

Why are my fingerprints not recognized?

For the recognition to be optimal, expose the same finger 6 times in slightly different positions to increase the features captured. Make sure your finger is dry and that you only touch the sensor, there is no need to press on it.

Will I lose my fingerprints, password or time if I unplug the safe?

No, all your settings are preserved in case of a power outage.

What is the best orientation to record my fingerprints?

It doesn’t matter. The recording and matching work at any angle. The recording and matching work at any angle. However for best recognition, ensure you capture as much of your fingerprints as possible by slightly shifting them during each sampling.

In case of injury, how to ensure my fingerprint will be recognized?

Your safe can store 50 fingerprints so don’t hesitate to add a few extra fingers from both hands. Thumbs and index fingers are the best recognized.

Does a factory reset erase my fingerprints?

No, a factory reset only erases your PIN. Use [7] clear prints to erase all fingerprints.

Will my safe open with any fingerprint after I erase all of them?

For security reasons, fingerprint opening is disabled until a fingerprint is added. Even when PIN and biometric openings are disabled, you can always use the key to open your safe.

Can I disable biometric opening?

Yes, just clear all fingerprints. To re-enable biometrics add one or more fingerprints.

Does a factory reset erase my secret?

No, the secret is purely mechanical and can’t be erased electronically. You can only change it by following the instruction to Change the Secret Position.

What is the default secret when I receive my safe?

The default secret is 0. We recommend that you change it with [6] set secret

Can I disable the secret latch?

No, it is an integral part of INV’Z security and safety. If your PIN or key is found, the secret is the last safety between your child and a gun. It also ensures that the lid can’t be released due to an impact.

Can I use the off position as secret?

No, off is purposely not a secret position so it can be safely dialed when the safe is unused and guarantee the secret latch is engaged.

Does the secret latch block the key / PIN or fingerprint opening?

Yes, when the secret latch is engaged, it blocks the 3 opening ways by preventing the 3 latches from releasing.

Does the secret latch protect my safe when it’s powered off?

Yes, the secret latch is purely mechanical and doesn’t require electrical power to work. It’s also why it can’t be reset, only changed manually.

Can I disable PIN opening?

Yes, factory reset the safe

Will I lose my password if I unplug the safe?

No, all your settings are preserved in case of a power outage.

How to input less than 8 digits for my PIN (input only stops after 8 digits)?

Long press the knob (>1 s) to shortcut the input. Note that the last digit on which you pressed the knob will be part of your PIN.

I see 9 spaces to input my PIN but it can only be 8 digits long, why is that?

If your secret is different from the last digit of your PIN, you need to input it as well. So even with a 8 digit PIN you might need to input 9 numbers for a potential 1Bn combinations.

Why can’t I set a 3 digits PIN?

3 digits don’t allow for enough combinations. To enforce best security practice, INV’Z requires a PIN to be at least 4 digits.

What is the default PIN to open the safe?

For security reasons, there is no default PIN. A factory reset disables PIN opening until a code is set. Even when PIN and biometric openings are disabled, you can always use the key to open your safe.

Can the PIN be hidden when inputting it?

Yes, you can hide the PIN input by enabling stealth mode.

Where are the keys?

They are in the packaging, in a small white box in front of the safe

Are there pre-drilled holes for mounting?

Yes, 2 holes at the bottom of your safe. They are plugged with short screws by default

Can it be wall mounted?

We don’t recommend it since the LCD screen will be hard to read and the content of the safe might fall off when opening, also it will look suspicious as an audio appliance.

Can it be mounted upside down (like under a desk)?

We don’t recommend it since the LCD screen will be hard to read and the content of the safe is likely to fall off when opening. However using fingerprints, it’s easy to open the safe upside down if you find a way to hold its content.

What cable can I use to power my safe (I need more than 2 m)?

INV’Z can use any standard USB power cable with a type-C male connector.

Can I replace the USB power supply (My outlet already has USB ports)?

INV’Z can use any standard USB power supply, it only requires 5V, 2A (any phone charger should work) and a type-C male connector.

Does it allow anyone to open the safe out of the box or after a reset?

No. At e-Stash we take security seriously, INV’Z doesn’t have easy to guess default PIN or default code at all. Erasing fingerprints or resetting to factory settings disable biometrics and PIN opening.

Does it have an alarm in case someone repeatedly tries to find my PIN?

No, alarms are unsafe. If you make a mistake, they will betray your presence and prevent you from defending yourself when you need your weapon the most. We enforce a minimum PIN strength and 9 digits delayed input in case of error so it would take an attacker months to brute force your PIN.

Is there a cable to tie the safe to a support?

No, it gives a wrong sense of security. Even bike lock cables are easily cut in mere seconds. To secure your safe, bolt it down using the mounting points.

Does it beep?

No, this safe is quiet.

Where e-Stash safes are made?

Our safes are designed in UK and manufactured in China

Will I lose my settings if I unplug the safe?

No, all your settings are preserved (fingerprints, PIN and clock) in case of a power outage.

Is my INV’Z safe fireproof?

No, only very thick insulated safes can be fire-resistant. No handgun safe is fireproof.

Is my INV’Z safe waterproof?

No, water can enter your safe and damage the electronics. However it is made of stainless steel that shouldn’t rust.

What is INV’Z safe made of?

The whole case and lid are made of 14 Gauge stainless steel. All critical latching parts are made of strong metal. The cover is made of plastic but its only purpose is to hide the metal lid as a decoy.

Why should I register my safe?

By registering, your purchase will be verified, granting you an extended 1 year warranty and easy key replacement.

What to do if I lose the keys?

Please contact our support and follow the verification process.